Terms Of Service


A contract between the customer and The British Shoe Company will only exist once an order has been accepted, processed and dispatched. During which The British Shoe Company will charge the customer's credit/debit card for goods, including any postage charges when shipment is outside of the United Kingdom.

All reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is only as accurate as photographic and publishing processes will allow.

As we are also a bricks and mortar store sometimes there may be minor creases or scratches on the shoes from being tried on in store, if their is any specific detractors from the product we will let you know ASAP.

Although we carry high stock levels at The British Shoe Company, we do rely on the manufacturer's stock. This can in turn cause minor delays on delivery times and on rare occasions the manufacturer may run out of certain items. With all orders placed with The British Shoe Company, the customer will be informed of any such delays as soon as reasonably possible.

Clearance items are generally in stock items and although every effort is taken to keep up to date with availability, due to the high volume of sales of these limited stock products occasionally some are out of stock.

Some sale items may have minor defects such as scratches or creases from being tried on. these would not detract from the look of the shoe or the quality.

We are unable to offer VAT free shopping at this time.

Availability and prices of our goods are subject to change without notice.

We do not hold customers credit card information.

Returns & Exchanges

For full price items, If, for any reason, you are not entirely satisfied with your shoes you can return them to us within 28 days of receipt for a refund, or exchange as appropriate.

All sale products to be returned for exchange or refund must be actioned within 14 days of receipt.

It is very important that all items are returned to us in a saleable condition, so, when trying them on, please do not crease the uppers or scratch the finish on leather soles. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. 

We reserve the right to withhold part/all the payment if not returned in a saleable condition as described above.

Buyer pays for return postage, if a genuine fault is found we will reimburse the cost of your postage, We suggest using insured postage as we are not liable for loss or damage in transit.

Please repackage the shoes as appropriate.

If you are returning more than 4 pairs of boots or shoes please split these into two or more packages, each will need its own label.

On receipt of the returned goods, we will either exchange the goods, these will be sent to you free of carriage charges (UK only) for products totalling £20 or more and for an additional £5 for product totalling £19.99 or less, or refund to the original method of payment the full price paid for the items returned to us, excluding overseas postage costs. Although usually very quick please allow 5 working days for refunds.

Discounts, Sales & Clearance

All discount codes are for use on full priced products only unless explicitly stated. Some discounts are single use and some are for multiple transactions.

For queries call 01722 410629 or email info@britishshoecompany.co.uk

All sale and clearance items are genuine sale items, some may be discontinued by either ourselves or the manufacturer and some may be items we wish to offer at a reduced rate for a certain time.

As we are also a bricks and mortar store sometimes there will be tiny creases or scratches on the sale shoes, if their is any specific detractors from the product we will let you know ASAP.


Delivery for special events i.e Valentine's day, Christmas etc cannot be guaranteed for delivery outside our usual 10 working days unless the items are in stock at time of ordering. To check availability please either email us at info@britishshoecompany.co.uk or call on 01722 410629.

The Terms above are governed by the laws of England and Wales. Any disputes will be conducted only by the Courts of England and Wales.