Terms Of Service


A contract between the customer and The British Shoe Company will only exist once an order has been accepted, processed and dispatched. During which The British Shoe Company will charge the customer's credit/debit card for goods, including any postage charges when shipment is outside of the United Kingdom.

All reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is only as accurate as photographic and publishing processes will allow.

As we are also a bricks and mortar store sometimes there may be minor creases or scratches on the shoes from being tried on in store, if their is any specific detractors from the product we will let you know ASAP.

Although we carry high stock levels at The British Shoe Company, we do rely on the manufacturer's stock. This can in turn cause minor delays on delivery times and on rare occasions the manufacturer may run out of certain items. With all orders placed with The British Shoe Company, the customer will be informed of any such delays as soon as reasonably possible.

Clearance items are generally in stock items and although every effort is taken to keep up to date with availability, due to the high volume of sales of these limited stock products occasionally some are out of stock.

Some sale items may have minor defects such as scratches or creases from being tried on. these would not detract from the look of the shoe or the quality.

We are unable to offer VAT free shopping at this time.

Availability and prices of our goods are subject to change without notice.

We do not hold customers credit card information.

Returns & Exchanges

If, you are not entirely satisfied with your purchase you can return any unused items to us. All returns must be initiated within 14 days of receipt for a refund, or exchange as appropriate.

To initiate your Free UK return, please email Britishshoecompany@gmail.com with your name and order number (starts BSC).

For your Free UK return we arrange for our courier to collect your parcel from you any week day (mon-fri) from an UK address of your choice. We need about 48 hours’ notice to arrange the collection. We ask if you could please re-package the shoes into their box and wrap it back up in either the paper sent originally or an appropriate alternative. The courier will supply the return label.

It is very important that all items are returned to us in a saleable condition, so, when trying them on, please do not crease the uppers or scratch the finish on leather soles. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. 

We reserve the right to withhold part/all the payment if not returned in a saleable condition as described above.

If returning a faulty product we suggest entering into correspondence with us prior to returning any product. If A genuine fault is found we will reimburse the cost of your postage, We suggest using insured postage as we are not liable for loss or damage in transit.

International orders pay for return delivery.

Returns, British Shoe Company

9 Fish Row



Sp1 1ex

On receipt of the returned goods, we will either exchange the goods, these will be sent to you free of carriage charges (UK only) for products totalling £20 or more and for an additional £5 for product totalling £19.99 or less, or refund to the original method of payment the full price paid for the items returned to us, excluding overseas postage costs. Although usually very quick please allow 5 working days for refunds.

Free Gifts

If for any reason (excluding faulty products) the original Shoe or boot purchase is returned to the British Shoe Company so too must any free gift, in an unused resalable state. We reserve the right to withhold part/all the payment if not returned in a saleable condition.


Discounts, Sales & Clearance

All discount codes are for use on full priced products only unless explicitly stated, this includes automatically applied discounts such as Black Friday. Some discounts are single use and some are for multiple transactions.

For queries email Britishshoecompany@gmail.com

All sale and clearance items are genuine sale items, some may be discontinued by either ourselves or the manufacturer and some may be items we wish to offer at a reduced rate for a certain time.

As we are also a bricks and mortar store sometimes there will be tiny creases or scratches on the sale shoes, if their is any specific detractors from the product we will let you know ASAP.

What does Pre-Order mean?

Pre-order products are available to purchase now and will be shipped to you as soon as we receive the item at British Shoe Company (BSC).

On the product information page, you will find the current ETA. This is the estimated date that our suppliers have given us for stock to arrive at BSC.

Your order will be shipped out on the day that the stock arrives at BSC, with the rare exception that it arrives too late in the day or during the weekend, in which case it will be shipped the following working day. 

Orders are processed on a first come first served basis.

Your card will be charged in full on placement of the order. We will send email updates to you to confirm estimated arrival dates.

You can cancel or amend your order anytime before the order has been dispatched to you.

This is all in addition to our full Terms and conditions of sale &

Delivery and returns Policy.


Delivery for special events i.e Valentine's day, Christmas etc cannot be guaranteed for delivery outside our usual 10 working days unless the items are in stock at time of ordering. To check availability please either email us at Britishshoecompany@gmail.com

The Terms above are governed by the laws of England and Wales. Any disputes will be conducted only by the Courts of England and Wales.