Unfortunately the pair of Barker Malverns bought online were a very bad fit for my feet. I would like, however, to praise the service of the British Shoe Company who made it very easy for me to return the shoes to their Salisbury shop and who processed the refund of my payment with exemplary speed.
I previously purchased a pair of brogues which was the wrong size. Got an instant replacement although pricier than original shoe. Liam was very professional, polite and efficient in organising exchange which was without delay. Excellent customer service and I would have no hesitation in purchasing shoes from this company in future
This item was out of stock when I placed the order. A gentleman called to let me know it would follow on as soon as restock. I recieved item 3 days after main delivery. Exquisite and very professional service. Thank you.
Delivery was fine, unfortunately I need to exchange for a smaller size and there is a 2 week lead time to these can be fulfilled, however this is a supplier issue and nothing to do with British Shoe Company
The quality of the shoes is peerless.
There were a couple of problems with the 10% first order discount and the size of the shoes ( I would recommend going a whole size down) , but Liam dealt with everything in a professional and courteous manner.
Full marks for both the product and the service.
David Lane.
Very happy with my purchase, the shoes are fantastic. The service from British Shoe Company was excellent, they were happy to answer any questions I had before purchasing and kept me up to date with the order.
A fantastic pair of well-made Brogues for reasonable money
Well-made, comfortable Brogues that have been comfortable from the very beginning - no sore spots or blisters. Goodyear-welted Dainite soles mean they should last me years. Great value!
Perfect shoe, wonderfully constructed. Excellent and timely responses to questions. For brethren in the United States, order a size down from what you usually wear. You will not be disappointed in this shoe.
Was a little hesitant buying sale items online, however he reassured me and I felt a little more confident with the T&Cs regarding free returns etc...... however when the goods arrived I was well impressed and realised there was nothing to worry about, will definitely use again.
Shoes are great. Shop was more on the ball than me phoning to check if I wanted the same size shoe trees or the ones I'd mistakenly ordered which were 3 sizes smaller-thank you. That saved a load of hassle!
When you put these on it's like getting in a Volvo. So well put together, quality materials. Last forever. The 4444 last means get 1/2 size down on what you would wear in most other makers. Great customer service as well.
Initially BSC didn't have my shoes of choice in stock. However, they eventually found what I was looking for and they are just what I wanted. The standard service was very good.
Bought a very fine pair of Tricker's with Dainite soles; arrived promptly, beautifully packaged. Unfortunately not the right size, but exchange for different size was straightforward, excellent service.
British Shoe Company changed the soles of my work brogues from leather to dainite, and they look great. No thicker than the original leather soles but much more grippy, better in the wet and when on the tube. Strongly recommend the refurbishment service.
I will never go back to leather sole shoes as these dainite soles are so much more grippy. I'm going to try your refurbishment service to change the sole of my brogues to the dainite.
