Website Terms & Conditions


Contract of Service

A contract between the customer and British Shoe Company will only exist once an order has been accepted, processed and dispatched. During which British Shoe Company will charge the customer's credit/debit card for goods, including any postage charges when shipment is outside of the United Kingdom.

All reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is only as accurate as photographic and publishing processes will allow.

Although we carry high stock levels at British Shoe Company, we do rely on the manufacturer's stock. This can in turn cause minor delays on delivery times and on rare occasions the manufacturer may run out of certain items. With all orders placed with British Shoe Company, the customer will be informed of any such delays as soon as reasonably possible.

Clearance items are generally in stock items and although every effort is taken to keep up to date with availability, due to the high volume of sales of these limited stock products occasionally some are out of stock.

We are unable to offer VAT free shopping at this time.

Availability and prices of our goods are subject to change without notice.

We do not hold customers credit card information.

Custom shoe orders

Shoes customised and ordered on the "design your own" platform are final sale products and cannot be cancelled or refunded once production has begun. Please ensure the options you select during the design process are those that you wish to go ahead with.

Occasionally there may be delays with the factory due to circumstances outside of our control and the order may fall outside of the time period advised. We will ensure you are kept up to date with progress. 

Free shoe repair 

Offer valid for purchases before 01/04/2024 only. For purchases of a full price pair of shoes over £300, we would like to offer you one free standard shoe repair*. You can use the discount either instore or online.

You can also "top up" your repair by covering the difference in price between standard leather & premium leather for example, or having steel toe plates added etc.

How to redeem


You redeem your free repair by producing your thank you card in store along with your qualifying order number. We ask that the free repair be expressed at drop off. We cannot add any discount retrospectively.


To redeem your free repair please contact us either via email or telephone, please mention the free repair voucher at this point along with your qualifying order number. We can then discuss your repair needs.

Please note it is your responsibility to send us your initial shoe repairs via tracked delivery and return postage will be charged at £8. In store drop off and collections are free.

* The free standard shoe repair consists of a repair to one pair of shoes with any one of the following repairs;

  • Standard leather sole and heel
  • Dainite style sole and heel
  • Commando style sole and heel 
  • Stick on sole and heel
  • Reheel
  • Some other work may be carried out please contact us for more details.

The free repair does not include branded repairs.

The free repair will not be applicable in the event that you return your purchase for a full refund or a partial return where the purchase price drops below £300.

Free Gifts

On occasion we offer free gifts with qualifying purchases, these are available whilst stock lasts and have no cash alternative. If for any reason (excluding faulty products) the original Shoe or boot purchase is returned to British Shoe Company so too must any free gift, in an unused resalable state. We reserve the right to withhold part/all the payment if not returned in a saleable condition. Free gifts cannot be combined with any other discounts.

Discounts, Sales & Clearance

All discount codes are for use on full priced products only unless explicitly stated, this includes automatically applied discounts such as Black Friday. Some discounts are single use and some are for multiple transactions. Crockett and Jones are excluded from all discount codes.

All sale and clearance items are genuine sale items, some may be discontinued by either ourselves or the manufacturer and some may be items we wish to offer at a reduced rate for a certain time.

As we are also a bricks and mortar store sometimes there will be tiny creases or scratches on the sale shoes, if there are any specific detractors from the product we will let you know ASAP.


Pre-order products are available to purchase now and will be shipped to you as soon as we receive the item at British Shoe Company.

On the product information page, you will find the current ETA. This is the estimated date that our suppliers have given us for stock to arrive at British Shoe Company.

Your order will be shipped out on the day that the stock arrives at British Shoe Company, with the rare exception that it arrives too late in the day or during the weekend, in which case it will be shipped the following working day. 

Orders are processed on a first come first served basis.

Your card will be charged in full on placement of the order. We will send email updates to you to confirm estimated arrival dates.

You can cancel or amend your order anytime before the order has been dispatched to you.


Delivery for special events i.e Valentine's day, Christmas etc cannot be guaranteed for delivery outside our usual 10 working days unless the items are in stock at time of ordering.

The Terms above are governed by the laws of England and Wales. Any disputes will be conducted only by the Courts of England and Wales.

Terms & Conditions

1. British Shoe Company

British Shoe Company is the trading name of BSC Bath LTD a private limited company whose registered address is 14 Green Street, Bath, Somerset, BA1 2JZ.

2. This Website

British Shoe Company owns this website. By accessing and using the Website you the user agree to be bound by these terms and conditions and the terms of service (the "Terms") which govern your access to and use of the Website.

3. Ownership and Use of Content

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to British Shoe Company. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

4. Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5. Intellectual Property Rights

5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of The British Shoe Company.

5.2 The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of The British Shoe Company. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from The British Shoe Company. The name of The British Shoe Company may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of The British Shoe Company.

6. Liability

6.1 The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and The British Shoe Company does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will The British Shoe Company be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.3 The British Shoe Company has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of The British Shoe Company for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 The British Shoe Company does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

7. Privacy

We do not hold customers credit card information.

You must read the British Shoe Company privacy policy below which details what type of personal information The British Shoe Company may collect from you when you visit the Website and how The British Shoe Company may store and use the information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Act 2003 and the General Data Protection Regulation (GDPR) that comes into effect on 25th May 2018.


British Shoe Company , A trading name of BSC Bath LTD, 14 Green Street, Bath, Somerset, BA1 2JZ.

Data Protection Officer: John Carney

British Shoe Company takes your privacy seriously and is committed to being fair and transparent about how it collects and uses that data and in meeting its data protection obligations.

This Privacy Notice sets out how we collect, process and store your personal data as well as your rights in relation to your personal data.

If you have any queries or would like any further information relating to this Privacy Notice or about exercising any of your rights, please contact us via email:

What personal data do we collect?

The personal information that we collect about you may include your name and place of work details including: address, telephone number and email.

We collect this personal data through information you provide when you:

  • Contact us by phone, email or in writing
  • Request information regarding our products and/or services via email, telephone or submitting a form through our website
  • Enter into a contract to receive our products and/ or services
  • Setting up an account with us
  • Sign up through our website to download information from our Resources area
  • Sign up to receive communications from us
  • Complete a customer satisfaction survey

We may automatically collect information if you visit our website, including details of your visits, but not limited to, traffic data, location data, weblogs and other communication data and the resources you accessed.

We may collect technical information about your computer, including IP address, operating system and browser type.

How do we use your personal data?

We process personal information for certain legitimate business purposes, which may include:

  • Providing products and/or services to you
  • Fulfilling our contractual agreements to you
  • Communicating with you in relation to the potential provision of products and/ or services
  • Creating an account and invoicing for products and/ or services provided to you
  • Providing you with industry information, surveys, newsletters, offers, promotions, related products and/or services which may be of interest to you
  • Communicating with you in relation to any complaints, issues or disputes
  • Analysing marketing data, promotional campaigns, website visits in order to make improvements to our products and/or services
  • Requesting customer feedback relating to the provision of our products and/ or services

You have the right to object to the processing of your personal data on the basis of Legitimate Interest as detailed in the ‘Your Rights’ section of this document.

You also have the right to change your preferences or unsubscribe from any marketing communications from us. Every communication we send will give you the opportunity to opt-out or select the products and/ or services that you are interested in.

Who do we share your personal data with?

Your personal data will only be accessed by those who have a genuine business need to know it. This may on occasion mean that your personal information will be shared with a trusted third party in the course of fulfilling our contractual obligations to you, for example:

  • Associate consultants and/ or trainers when providing our products and/ or services to you
  • Our trading partners to enable provision of quotations or to deliver agreed products and/ or services to you
  • Our IT and CRM support service providers in connection with maintaining our systems and continuation of services to you.

Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

Where do we store your personal data?

We take the security of your data seriously and have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed. All information is stored on our secure servers and is not accessed except by our employees in the performance of their duties.

Please note that the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we keep your personal data?

Where we have identified a legitimate business interest, we will hold your personal data securely for an indefinite period in order to communicate with you regarding our products and/ or services that may be of interest to you. You may change your preferences at any time or unsubscribe by clicking on the link provided on our communications. You may also exercise your right to unsubscribe at any time by contacting Barker directly via email:

Your rights

You have various rights with respect to our use of your personal data, these include:

  • Access and obtain a copy of your data on request
  • Require the organisation to change incorrect or incomplete data
  • Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing
  • Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

If you would like to exercise any of these rights, please contact British Shoe Company directly via email: if you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner

8. Changes to the Terms

British Shoe Company reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, British Shoe Company will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

9. Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

10. Sever-ability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

11. Conflict

If there is any conflict between these Terms and any other written agreement between you and The British Shoe Company then the latter shall prevail.

12. Events beyond our control

The British Shoe Company will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

13. Links

The British Shoe Company is not responsible for the availability or content of any third party websites or material you access through this Website.

14. File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

15. Contact

If you wish to contact The British Shoe Company regarding the Website, these Terms or the Privacy Policy please contact us by post or in person at 14 Green Street, Bath, Somerset, BA1 2JZ.