Delivery & Returns
UK Delivery
Free delivery when you spend over £50. For UK orders under £50, delivery will cost £8.00
We use Royal Mail for UK deliveries. Please be aware that we use tracked delivery services, therefore we require a signature on delivery. If you want a parcel left unattended at your property, you can select this option with Royal Mail however you must be aware that once the item is scanned by the delivery driver as delivered, we will not be liable for any loss and cannot accept any responsibility if the parcel is missing or damaged.
International Delivery
We use DHL for international deliveries. We are unable to offer VAT-free shopping at this time. Additional taxes or import fees are payable by the customer, British Shoe Company is not responsible for these.
Please note, if a delivery is not possible due to incorrect address information or refused by an international recipient, the customer is responsible for any return shipping accrued. This will be deducted from any refund due.
International shipping rates are as follows:
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EU & Channel Islands |
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All other countries |
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Schedule
UK orders via Royal Mail are normally delivered next working day is the product is in stock and the order is placed before 1pm. BSC shoes are always in stock however other brands may not be. Although we carry a large volume of stock, we may need to order specific sizes or colours in from the manufacturer to fufill your order.
Please allow up to 10 working days for all orders. If your order is urgent, please call us and check availability before ordering.
International orders are normally delivered 3-6 days from date of dispatch.
You will receive a confirmation email immediately after purchase, and then a dispatch email with tracking details once the products are sent.
Please ensure shipping details provided are correct as incorrect submissions may result in delays or additional delivery charges.
Returns and Exchanges
If you are not entirely satisfied with your purchase you can return any unused items to us. All returns must be actioned within 14 days of receipt for either an exchange or refund as appropriate.
Please complete the returns form enclosed with your original order. You can create a returns label online by visiting the returns portal here
A returns fee of £8 will be deducted from refunded orders. Exchanges are free of charge.
Please repackage the products securely, attach the label and drop off at any Royal Mail collection point. Alternatively you can arrange for a home collection free of charge through the returns portals if this is more convenient for you. Please ensure you obtain proof of postage and keep this until your return is processed.
It is very important that all items are returned to us in a saleable condition, so, when trying them on, please do not crease the uppers or scratch the finish on leather soles. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. We reserve the right to withhold part/all the payment if not returned in a saleable condition as described above.
If returning a faulty product we suggest entering into correspondence with us prior to returning any product. If a genuine fault is found we will reimburse the cost of your postage. We suggest using insured postage as we are not liable for loss or damage in transit.
Our returns address is: BSC Returns, 14 Green Street, Bath, BA1 2JZ
Please allow 14 working days for refunds from receipt.
International orders can be returned at the customers expense.
Shoes customised and ordered on the "design your own" platform are final sale products and cannot be cancelled or refunded once production has begun. Please ensure the options you select during the design process are those that you wish to go ahead with.
Free Gifts
On occasion we offer free gifts with qualifying purchases, these are available whilst stock lasts and have no cash alternative. If for any reason (excluding faulty products) the original shoe or boot purchase is returned to the British Shoe Company so too must any free gift, in an unused resalable state. We reserve the right to withhold part/all the payment if not returned in a saleable condition.
All of the above is in addition to your statutory rights.