Delivery & Returns

Shipping & Delivery:

UK Delivery: Shipping is FREE to addresses in the UK on orders of £20 or more. For orders of £19.99 and under delivery will cost £5.

Overseas: Deliveries to addresses outside of the UK will be charged at £25 per delivery, we are unable to offer VAT free shopping at this time. We are not responsible for any additional taxes or import fees.

Please allow up to 10 working days per delivery. International orders may take longer for delivery.

 Events

Delivery for special events i.e Valentine's day, Christmas etc cannot be guaranteed for delivery outside our usual 10 working days unless the items are in stock at time of ordering. To check availability please either email us at info@britishshoecompany.co.uk or call on 01722 410629.

Returns & Exchanges

Please send returns to;

Returns, British Shoe Company
9 Fish Row
Salisbury
Wiltshire
Sp1 1ex
For full price items, If, for any reason, you are not entirely satisfied with your shoes you can return them to us within 28 days of receipt for a refund, or exchange as appropriate.

All sale products to be returned for exchange or refund must be actioned within 14 days of receipt.

It is very important that all items are returned to us in a saleable condition, so, when trying them on, please do not crease the uppers or scratch the finish on leather soles. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. 

We reserve the right to withhold part/all the payment if not returned in a saleable condition as described above.

Buyer pays for return postage, if a genuine fault is found we will reimburse the cost of your postage, We suggest using insured postage as we are not liable for loss or damage in transit.

Please repackage the shoes as appropriate.

If you are returning more than 4 pairs of boots or shoes please split these into two or more packages, each will need its own label.

On receipt of the returned goods, we will either exchange the goods, these will be sent to you free of carriage charges (UK only) for products totalling £20 or more and for an additional £5 for product totalling £19.99 or less, or refund to the original method of payment the full price paid for the items returned to us, excluding overseas postage costs. Although usually very quick please allow 5 working days for refunds.